You will hear entrepreneurial leaders and other talking heads (Seth Godin, can you hear me?) telling us to find our niche. As I was watching a Twitter feed during lunch on the day of the manhunt for the (alleged) Boston Marathon bomber, it struck me how unimportant nearly all the voices (tweets) were, at least […]
Tag: consulting
Things I Carry
In the spirit of the LinkedIn series, Things I Carry, I have created my list of the things that I carry. I am a frequent traveler and have well over 1 million miles of air, car, train, and bus travel over the past 10 years, and I’ve learned to travel as lean as possible. These are […]
Build Customer Loyalty by Adopting their Vision, Mission, and Culture
For the small consulting firm and independent consultants, building strong customer loyalty can make or break your business. Weak customer loyalty, at the very least, will make the struggle to keep your sales pipeline full a lot more difficult. Strong customer loyalty will provide dividends for years to come. Some of the common approaches to […]
Why Remote Workers Are More (Yes, More) Engaged
An interesting article from Harvard Business Review arrived in my email this morning that I want to share: Why Remote Workers Are More (Yes, More) Engaged. Two points that stand out to me are: Absence makes people try harder to connect Leaders of virtual teams make better use of tools I agree with Mr. Edinger […]
Book Review: A Message to Garcia – The Best Book You Have Never Read
I stumbled across an amazing story, A Message to Garcia, about 6 months ago, which sums up what we all should strive to be and should look for when hiring people. This book is in the public domain, and I am including copies at the end of this review, based on the Project Gutenberg texts. […]
I am on a First Name Basis with Arby’s
What does a fast food restaurant and IT consulting have in common? They are both businesses that rely on face to face communications and relationship building to help create loyalty and repeat business. What can we learn from Arby’s that can help improve our relationships with customers? And why Arby’s in particular? Isn’t Arby’s just […]