For the small consulting firm and independent consultants, building strong customer loyalty can make or break your business. Weak customer loyalty, at the very least, will make the struggle to keep your sales pipeline full a lot more difficult. Strong customer loyalty will provide dividends for years to come. Some of the common approaches to […]
Tag: client relationships
Why Remote Workers Are More (Yes, More) Engaged
An interesting article from Harvard Business Review arrived in my email this morning that I want to share: Why Remote Workers Are More (Yes, More) Engaged. Two points that stand out to me are: Absence makes people try harder to connect Leaders of virtual teams make better use of tools I agree with Mr. Edinger […]
I am on a First Name Basis with Arby’s
What does a fast food restaurant and IT consulting have in common? They are both businesses that rely on face to face communications and relationship building to help create loyalty and repeat business. What can we learn from Arby’s that can help improve our relationships with customers? And why Arby’s in particular? Isn’t Arby’s just […]